iOS

Payment issues

I didn’t get my order!

Orders usually deliver instantly but may take longer. When such delays occur, it means the purchase is still being processed. There is no need to try purchasing the same item again – it should arrive soon!

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If you still haven’t received a purchase made more than 24 hours ago, please contact iTunes support. All payments made toward the game are processed by Apple. You can reach them right here. If your order has been properly processed by the AppStore but you have not received your gems, please contact us at support@idreams.pl.

How to avoid accidental purchases in the game?

You can find detailed instructions on how to prevent accidental/unauthorized in-app purchases here: https://support.apple.com/en-us/HT20439.

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We will help you! 🙂

We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. If none of this applies to your case, reach out with this Contact Form.

Technical issues

How to securely store my game progress?

Your progress will be automatically stored in the cloud after logging into Google Play Games in-game options. How? Tap on the icon in the right upper corner, and choose the tab “CLOUD SAVE” on the list’s bottom.

How to restore or sync my game progress?

Have you reinstalled the game? Changed your device? Are you playing on two devices? It may happen that you need to restore or sync your game progress.

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As you play, the game progress is automatically stored in the iCloud (assuming the iCloud account is properly configured). When you reinstall the game and login to the iCloud again, you will be presented with a dialog asking if you’d like to restore your game progress or continue playing with the new one. Please be careful with your selection as this choice is irreversible!

How can I report a bug?

We do apologize for inconvenience! Please use this Contact Form to reach us out. Make sure to include all the important information that can help us resolve your problem, such as: your device model name, OS version, description of the problem and steps to reproduce it. It’s also worth adding if the problems occurs 100% times or randomly and include any other observations that could help us to reproduce it. Thank you!

How to restart the game?

Contact us!

We will help you! 🙂

We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. If none of this applies to your case, reach out with this Contact Form.

How to play?

How do you catch fish?

XYZ

How to use bait?

XYZ

Contact us!

We will help you! 🙂

We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. If none of this applies to your case, reach out with this Contact Form.