Let’s Create! Pottery 2 Support & Help

Choose your device

iOS

Payment issues

I didn’t get my order!

Orders usually deliver instantly but may take longer. When such delays occur, it means the purchase is still being processed. There is no need to try purchasing the same item again – it should arrive soon! If you still haven’t received a purchase made more than 24 hours ago, please contact iTunes support. All payments made toward the game are processed by Apple. You can reach them right here (https://support.apple.com/contact).

How do I cancel my subscription?

Please note: We are not able to cancel a free trial on your behalf, so you will need to cancel via iTunes directly.

Please follow the steps below:

1. Touch home screen on your mobile device then tap Settings.
2. Tap your name.
3. Tap iTunes & App Store.
4. Tap your Apple ID, then tap View Apple ID. You might need to sign in or use Touch ID.
5. Tap Subscriptions.
6. Select “Let’s Create! Pottery 2”.
7. Select Cancel Subscription from the bottom of the page.
8. Select Confirm.

Your account is canceled when you can no longer see the Cancel Subscription option on the “Let’s Create! Pottery 2” subscription page. Your subscription will stop at the end of your current billing cycle.

For more information, please follow the official Apple instructions for canceling through your mobile device Settings: https://support.apple.com/HT202039

NOTE: Uninstalling the “Let’s Create! Pottery 2” will not automatically stop your subscription. You must cancel your subscription using the steps above to end your subscription. If you uninstall our game without canceling your subscription, you will still be charged.

I was charged for a subscription by Apple iTunes and want a refund

Sadly, here at Infinite Dreams, we don’t have access to Apple’s App Store’s subscription or billing details to cancel or refund these purchases. We do apologize.

If you were charged for Pottery Premium by Apple iTunes after purchasing a subscription within the Let’s Create! Pottery 2 app on an iPhone or iPad and would like a refund, you must contact Apple directly, as they do not provide us with the ability to process refunds. Only Apple can process refunds for purchases made through an Apple iTunes account.

You can contact Apple Customer Support directly at https://getsupport.apple.com/. When you get to this page, click “Billing & Subscriptions” followed by “Subscriptions & Purchases.” Once here, you’ll be given a variety of avenues through which you can contact Apple.

We also recommend that you cancel your subscription to prevent being charged again next cycle. To do so, you’ll just need to turn off auto-renew within your phone’s iTunes account settings. Calm is not able to manage this for you on our end, but the steps are easy and you can do it at any time. Please see this support article for details: http://support.apple.com/kb/ht4098

I accidentally purchased an annual subscription. How do I get a refund?

We apologize for the inconvenience with the accidental purchase. Please review our policies and steps to request your refund below.

We currently offer a 7-Day Free Trial on the initial purchase of our Monthly and Weekly plan. Your free trial will automatically become a paid a subscription on the 8th day after you begin your trial. To avoid being charged after your free trial ends, you need to cancel your free trial before it ends.

We also offer a 14-Day Free Trial the initial purchase for our Yearly membership plan. Your free trial will automatically become a paid a subscription on the 15th day after you begin your trial. To avoid being charged after your free trial ends, you need to cancel your free trial before it ends.

Sadly, here at Infinite Dreams, we don’t have access to Apple’s App Store’s subscription or billing details to cancel or refund these purchases. We do apologize. Only Apple can process refunds for purchases made through an Apple iTunes account.

You can contact Apple Customer Support directly at https://getsupport.apple.com/. When you get to this page, click “Billing & Subscriptions” followed by “Subscriptions & Purchases.” Once here, you’ll be given a variety of avenues through which you can contact Apple.

Technical issues

How to securely store my game progress?

If the iCloud account is properly configured in your device, then the game progress is automatically stored in the iCloud servers and can be restored at any time.

How to find my Player ID

Go to “My Profile”, tap on the icon in the right-upper corner. You will find your Player ID in the down-right corner. For example: #2a-bcd3-45ef.

How to find my friend in the game?

To find your friend, go to “My Profile”, tap on “Following,” and then go to “Find Friend”. You would need Player ID of user, who you want to find.

How to change my name?

To change your name in the game, go to the “My Profile” section and tap on the icon in the right corner. In options, choose “Change name” and type your unique nickname. Remember, you can do it only once. 

How to change my profile picture in the game?

Your avatar is downloaded from Google or Facebook account. You need to change it on account where you are logged, and then it should refresh and appear in the game.

How to get the VIP subscription?

VIP subscription is available in the game options.

Go to the “My profile” section and tap on the icon in the upper-right corner. Then choose “Subscribe”. There you will find a weekly, monthly, and yearly options.

The VIP account gives you access to most rare and exclusive patterns, extras, clays, and all entirely new content reserved only for VIP players. By choosing a subscription, you can access a new showroom, store your artwork without limitation, even 1000 pots, and don’t need to watch advertisements. Further updates will show you a spectrum of features prepared only for VIP users.

How to play?

Modelling and burning pots

To create a pot, you need to form it from clay. You can choose a type of clay if you have more than one in your inventory. When your pot is ready, tap on the OK-tick button in the upper right corner to start the process of burning.

Decorating pots

To create an amazing pot, you need to decorate it. In the menu at the bottom of the screen, you have a variety of colors, patterns, and extras to choose from. If you’re looking for something more, please visit the in-game shop. To decorate the pot, tap on the decoration icon in the menu, then tap on the pot to place the decoration.

In case something went wrong, you can always use the eraser tool or undo a few last actions. When your pot is ready, tap on the OK-tick button in the upper right corner.

Taking a photo, selling & publishing

To take a photo of your pot, select the background (if you have more than one in your inventory) and rotate the pot left-right to get the best angle. When you are done, tap on the OK-tick button and take a photo! Next, you’ll have the opportunity to sell your pot immediately or make it public for other people to admire your work.

Quests & Challenges

To seek inspiration and improve your skills, we advise you to solve quests. Quests are an excellent opportunity to earn coins and gain XP points necessary for unlocking new content. Once a week, a challenge is held in the game. When it’s on, you’ll notice it on the main screen. Challenges are theme-based competitions with a limited set of decorations to design the pot and compare it with other artists! Please note that challenges are available for players with level 3 or higher.

Why can’t I finish QUEST

To pass QUEST, you should receive a minimum of 4 stars for all the pot’s parameters, such as height, width, color, and type of brushes. Only then will appear OK-tick button in the upper right corner to start the process of burning. Try to refine those elements, and for sure, you will finish this task as you wish.

Ingame currency

You can earn coins by selling pots or completing quests. Coins can be used to buy a wide variety of clays, colors, patterns, extras, and backgrounds in the shop – all to create even more amazing ceramics.

Achievements and player level

You are awarded XP points for making and selling pots, completing quests, and getting likes from other players. The new content in the game is unlocked based on the number of XP points. To find out how many of them you need to unlock another level, tap on your name in the “Home” menu, or in “My Profile”.

Community

A community portal is a great place to publish your art and see creations from other artists. It’s a fantastic way to seek inspiration, make friends, and compare your skills!

My profile & Showroom

Your current creations are shown on the “My Profile” screen. You can also see who follows you and the artists you are following. “Showroom” is a unique space where you can showcase your best creations. Other artists can visit your showroom to admire your work.

Price of the pot

There are no standard rules to increase the price of your artwork. Every time it’s estimated by the advanced calculation process made by our AI system, which determines the final result by taking into account many variables. Often, even very similar works will differ in price.

Contact us!

We will help you! 🙂

We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. If none of this applies to your case, reach out with this Contact Form.

 

Android

Payment issues

I didn’t get my order!

Orders usually deliver instantly but may take longer. When such delays occur, it means the purchase is still being processed. There is no need to try purchasing the same item again – it should arrive soon!

Continue…

If you still haven’t received a purchase made more than 24 hours ago, please contact us at support@idreams.pl and make sure to provide your order reference number that has been sent to you via email by Google Play.

How do I cancel my subscription?

Cancel a subscription
  1. On your Android phone or tablet, open the Google Play Store .
  2. Check if you’re signed in to the correct Google Account.
  3. Tap Menu. Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.

I was charged for a subscription by Google Play and want a refund

You can get an app or game refund from the Google Play Store easily if you ask for it within 2 hours of purchase. Find the app or game you want to return and tap Refund. Tap Yes, the app will be uninstalled, and your money will be refunded.

I accidentally purchased an annual subscription. How do I get a refund?

Follow the instructions below if:
  1. On your computer, go to play.google.com/store/account.
  2. Click Order History.
  3. Find the order you want to return.
  4. Select Request a refund or Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you’d like a refund.

Contact us!

We will help you! 🙂

We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. If none of this applies to your case, reach out with this Contact Form.

Technical issues

How to securely store my game progress?

Hello! If the Google or Facebook account is configured correctly in your device, then the game progress is automatically stored in the servers and can be restored at any time.

How to find my Player ID

Go to “My Profile”, tap on the icon in the right-upper corner. You will find your Player ID in the down-right corner. For example: #2a-bcd3-45ef.

How to find my friend in the game?

To find your friend, go to “My Profile”, tap on “Following,” and then go to “Find Friend”. You would need Player ID of user, who you want to find.

How to change my name?

To change your name in the game, go to the “My Profile” section and tap on the icon in the right corner. In options, choose “Change name” and type your unique nickname. Remember, you can do it only once. 

How to change my profile picture in the game?

Your avatar is downloaded from Google or Facebook account. You need to change it on account where you are logged, and then it should refresh and appear in the game.

How to get the VIP subscription?

VIP subscription is available in the game options.

Go to the “My profile” section and tap on the icon in the upper-right corner. Then choose “Subscribe”. There you will find a weekly, monthly, and yearly options.

The VIP account gives you access to most rare and exclusive patterns, extras, clays, and all entirely new content reserved only for VIP players. By choosing a subscription, you can access a new showroom, store your artwork without limitation, even 1000 pots, and don’t need to watch advertisements. Further updates will show you a spectrum of features prepared only for VIP users.

How to play?

Modelling and burning pots

To create a pot, you need to form it from clay. You can choose a type of clay if you have more than one in your inventory. When your pot is ready, tap on the OK-tick button in the upper right corner to start the process of burning.

Decorating pots

To create an amazing pot, you need to decorate it. In the menu at the bottom of the screen, you have a variety of colors, patterns, and extras to choose from. If you’re looking for something more, please visit the in-game shop. To decorate the pot, tap on the decoration icon in the menu, then tap on the pot to place the decoration.

In case something went wrong, you can always use the eraser tool or undo a few last actions. When your pot is ready, tap on the OK-tick button in the upper right corner.

Taking a photo, selling & publishing

To take a photo of your pot, select the background (if you have more than one in your inventory) and rotate the pot left-right to get the best angle. When you are done, tap on the OK-tick button and take a photo! Next, you’ll have the opportunity to sell your pot immediately or make it public for other people to admire your work.

Quests & Challenges

To seek inspiration and improve your skills, we advise you to solve quests. Quests are an excellent opportunity to earn coins and gain XP points necessary for unlocking new content. Once a week, a challenge is held in the game. When it’s on, you’ll notice it on the main screen. Challenges are theme-based competitions with a limited set of decorations to design the pot and compare it with other artists! Please note that challenges are available for players with level 3 or higher.

Why can’t I finish QUEST

To pass QUEST, you should receive a minimum of 4 stars for all the pot’s parameters, such as height, width, color, and type of brushes. Only then will appear OK-tick button in the upper right corner to start the process of burning. Try to refine those elements, and for sure, you will finish this task as you wish.

Ingame currency

You can earn coins by selling pots or completing quests. Coins can be used to buy a wide variety of clays, colors, patterns, extras, and backgrounds in the shop – all to create even more amazing ceramics.

Achievements and player level

You are awarded XP points for making and selling pots, completing quests, and getting likes from other players. The new content in the game is unlocked based on the number of XP points. To find out how many of them you need to unlock another level, tap on your name in the “Home” menu, or in “My Profile”.

Community

A community portal is a great place to publish your art and see creations from other artists. It’s a fantastic way to seek inspiration, make friends, and compare your skills!

My profile & Showroom

Your current creations are shown on the “My Profile” screen. You can also see who follows you and the artists you are following. “Showroom” is a unique space where you can showcase your best creations. Other artists can visit your showroom to admire your work.

Price of the pot

There are no standard rules to increase the price of your artwork. Every time it’s estimated by the advanced calculation process made by our AI system, which determines the final result by taking into account many variables. Often, even very similar works will differ in price.

Contact us!

We will help you! 🙂

We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. If none of this applies to your case, reach out with this Contact Form.