Orders usually deliver instantly, but may take longer. When such delays occur, it means the purchase is still being processed. There is no need to try purchasing the same item again – it should arrive soon!
If you still haven’t received a purchase made more than 24 hours ago, please contact iTunes support. All payments made toward the game are processed by Apple. You can reach them right here. If your order has been properly processed by the AppStore but you have not received your gems, please contact us at firstname.lastname@example.org.
If you still haven’t received a purchase made more than 24 hours ago, please contact us at email@example.com and make sure to provide your order reference number that has been sent to you via email by Google Play.