1. Firstly, please make sure that your phone meets the game system requirements.
2. The device may be overloaded if too many applications are running. Close all launched apps, restart your device, and relaunch the game.
3. Make sure you use the latest version of the game.
4. Check if your device software is updated to the newest version.
If you’re still experiencing problems, please contact us with a detailed description of your issue.