Payment issues

I didn’t get my order!

Orders usually deliver instantly but may take longer. When such delays occur, it means the purchase is still being processed. There is no need to try purchasing the same item again – it should arrive soon!


If you still haven’t received a purchase made more than 24 hours ago, please contact iTunes support. All payments made toward the game are processed by Apple. You can reach them right here. If your order has been properly processed by the AppStore but you have not received your gems, please contact us at

What are Limited Time Offers?

Offers are sets of various resources (coins, gems, etc.) offered at profitable prices. You can buy them for real money.

How to avoid accidental purchases in the game?

You can find detailed instructions on how to prevent accidental/unauthorized in-app purchases here:

How to break the Piggybank?

Chipped gems from the excavations are being fixed in Piggybank’s belly. Once you have at least 150 gems collected, you can break the Piggybank and get all of them. To do it, you need to purchase a special in-app in the shop menu of the game.

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We will help you! 🙂

We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. If none of this applies to your case, reach out with this Contact Form.