Technical issues

How to securely store my game progress?

Hello! If the Google or Facebook account is configured correctly in your device, then the game progress is automatically stored in the servers and can be restored at any time.

How to restore or sync my game progress?

Have you reinstalled the game? Changed your device? Are you playing on two devices? You may need to restore or sync your game progress. Remember, uninstalling the game, just like restarting progress, will cause loss COINS.

The game progress is restored after logging into THE SAME ACCOUNT AS PREVIOUS on Facebook or Google Play Games. When you reinstall the game and log in to THE SAME ACCOUNT AS PREVIOUS on Google Play Games or Facebook, your actual progress should appear automatically.

To do this, go to the “My Profile” section, tap on the icon in the right upper corner, and choose “Settings”. Click on the “Log in” option and log in to the same account as previous.

How to find my Player ID

Go to “My Profile”, tap on the icon in the right-upper corner. You will find your Player ID in the down-right corner. For example: #2a-bcd3-45ef.

How to find my friend in the game?

To find your friend, go to “My Profile”, tap on “Following,” and then go to “Find Friend”. You would need Player ID of user, who you want to find.

How to change my name?

To change your name in the game, go to the “My Profile” section and tap on the icon in the right corner. In options, choose “Change name” and type your unique nickname. Remember, you can do it only once. 

How to change my profile picture in the game?

Your avatar is downloaded from Google or Facebook account. You need to change it on the account where you are logged, and then it should refresh and appear in the game.

Go to the “My profile” section, tap on the icon in the upper right corner and go to “Settings”. Tap on the “Log in” option, and then log into the Facebook account. After this step, a profile picture from Facebook should appear in your account.

How to get the VIP subscription?

VIP subscription is available in the game options.

Go to the “My profile” section and tap on the icon in the upper-right corner. Then choose “Subscribe.” There you will find weekly, monthly, and yearly options.

The VIP account gives you access to the rarest and exclusive patterns, extras, clays, and entirely new content reserved only for VIP players. By choosing a subscription, you can access a new showroom, store your artwork without limitation, even 1000 pots, and don’t need to watch advertisements. Further updates will show you a spectrum of features prepared only for VIP users.