Category: Pottery2-payments issues

I accidentally purchased an annual subscription. How do I get a refund?

We apologize for the inconvenience with the accidental purchase. Please review our policies and steps to request your refund below. We currently offer a 7-Day Free Trial on the initial purchase of our Monthly and Weekly plan. Your free trial will automatically become a paid a subscription on the 8th day after you begin your […]

I was charged for a subscription by Apple iTunes and want a refund

Sadly, here at Infinite Dreams, we don’t have access to Apple’s App Store’s subscription or billing details to cancel or refund these purchases. We do apologize. If you were charged for Pottery Premium by Apple iTunes after purchasing a subscription within the Let’s Create! Pottery 2 app on an iPhone or iPad and would like […]

How do I cancel my subscription?

Please note: We are not able to cancel a free trial on your behalf, so you will need to cancel via iTunes directly. Please follow the steps below: 1. Touch home screen on your mobile device then tap Settings. 2. Tap your name. 3. Tap iTunes & App Store. 4. Tap your Apple ID, then […]

I didn’t get my order!

Orders usually deliver instantly but may take longer. When such delays occur, it means the purchase is still being processed. There is no need to try purchasing the same item again – it should arrive soon! If you still haven’t received a purchase made more than 24 hours ago, please contact iTunes support. All payments […]